About Lance
I am passionate about providing exceptional customer service. With over 20 years in the automotive industry, I have excelled in customer-facing roles, consistently going above and beyond to meet customers' needs. Creating a positive and memorable experience is paramount to me. I firmly believe in the power of attention to detail in resolving concerns and building lasting relationships. I find pride in the moments when team members step up to deliver exceptional support. Outside of work, I enjoy playing golf and spending time with my beloved wife of 16 years. I am also an avid enthusiast of Chevrolet of Wayzata and General Motors Fixed Operations Training. I am eager to discuss industry best practices and share my knowledge with others. As a dog owner to Siberian Huskies, Axel and Pepper, I bring a playful and lighthearted spirit to my work. I am always happy to share stories and photos of my furry companions, who bring endless joy to my life.
Recent reviews
Best place ever
— David S. ,
fantastic!!!
— Mark K. ,
Lance was very helpful and explained everything.
— Nancy D. ,
Great service team.
— William D. ,
Nice service guys! Very professional!
— Paul L. ,
Great Service dept
— Jeremiah S. ,
I was surprised that my scheduled appointment was going to take 2-3 hours when I brought it in. I’m 65 years old. I’ve had many different cars serviced at many different locations. This is my first EV, so I get that things might be different, however that was the longest estimate for a routine maintenance time I’ve ever had. The people were very nice and friendly. I have no concerns about that. It also turned out that it didn’t even take that long. I decided to walk home. I live 4.2 miles away. I normally could walk that distance in 1 1/2 hours approximately. They texted me before I got home saying my car was done. Everyone and everything was great except the estimate of repair time threw me off. If not for that, my score would have been higher.
— Terry J. ,
Mark Kunze and staff are the best!!!!
— Thomas N. ,
AMAZING!!!!!!!!!!!!!
— Mark K. ,
First time experience at this dealership and its a first class operation service writers super responsive and do a great job keeping me informed and getting me back on road in asap fashion.
— Michael Q. ,